IRIS/SCIS Conference 2021

August 9–11
hosted by NTNU


The IRIS (Information Systems Research Seminar in Scandinavia) began in 1978 and is the oldest consecutive IS conference in the world. After its first few meetings in Finland, the seminar now alternates between the Scandinavian countries. The conference is organised as an annual working seminar for Scandinavian researchers and PhD students. Each paper accepted at IRIS is given an hour for discussion in a working group - providing a unique foundation for an in-depth discussion of your work. Each year the best papers are chosen for publication in the proceedings of IRIS selected papers.

In 2010, the IRIS research community launched its own – full-fledged – conference, the Scandinavian Conference on Information Systems (SCIS). The conference has a format which is known from other conferences such as the IFIP working conference series. The submitted papers will be selected through a rigorous and double blind review process performed by a programme committee consisting of senior Scandinavian and international researchers in our field. The selected manuscripts are presented in formal paper sessions. The SCIS proceedings are published by the AIS electronic library (AISeL).

The IRIS association focuses on increasing the internationality of the conference and over the years, we have been happy to see an increasing number of participants from outside Scandinavia. Note the opportunity for scholarships for researchers outside of Scandinavia.

Read the proceedings and selected papers from past conferences.

Conference Theme

Living in a Digital World?

Information Systems and the neighboring fields have been concerned with digitalization processes since a long time. The widespread use of digital technologies has sparked opportunities for unprecedented development in terms of lifestyle (Yoo 2010), the relationship between citizens and governments (Androutsopoulou et al. 2019), remote operations (Jonsson et al. 2009), work and organizing (Huysman 2020), healthcare (Kempton and Grisot 2019), and addressing societal challenges (Majchrzak et al. 2016) and digital divides (Masiero and Das 2019; Roland et al. 2017).

In sum, several phenomena are being reassessed in terms of how they are increasingly shaped by digital technologies, i.e. become digital (Baskerville et al. 2020). In a sense, it might be obvious to assume that we live in a digital world.

But do we?

The rhetoric of digital transformation—and with it the idea of digital disruption—is still accompanied by substantial hype (Skog et al. 2018). It often tends to fall short of critically examining the actual day-to-day nature, challenges, and long-term implications of digitalization on a broad scale. The Covid-19 pandemic in 2020 has been only one illustration of the unresolved tensions associated with digital transformation. On the one hand, it has fast-forwarded the adoption of digital technologies for performing tasks remotely in real-time in ways that would have been unthinkable twenty years ago. Interestingly, the adopted technologies were already available in the market, having been developed as part of long-term processes of infrastructuring in different domains (see for example Pardo-Guerra’s (2019) study of finance infrastructures).

On the other hand, the sudden turn to the digital that we have experienced overnight at the outbreak of Covid-19 has also widened existing challenges and re-presented existing tensions and questions that scholarship in IS and in related fields such as Computer-Supported Cooperative Work (CSCW), Science and Technology Studies (STS), and Human Computer Interaction (HCI), has dealt with for quite some time (Baptista et al. 2020; Leidner 2020). In the last years, researchers have for example demonstrated how living with digital technology—as opposed to just adopting it (Faraj et al. 2016)—is causing a re-shuffling of the digital/physical division of labor in organizations (Waardenburg et al. 2018), but also a reconceptualization of labor through the emergence of digital platforms (Constantinides et al. 2018; Erickson et al. 2019). Others have observed how scholars are only beginning to understand the deep consequences that digital technologies, such as those based on AI, are having at different levels (Baptista et al. 2020). Moreover, the spread availability of digital data comes with unresolved social and ethical concerns, for instance in terms of privacy and surveillance (Zuboff 2019). Finally, the remote working arrangements that followed the Covid-19 crisis have shed light on a long-standing tension in our society, whereby remote working often implies that some categories—notably women—tend to be overburdened the house chores and children homeschooling on top of their work tasks (Power 2020; cf. Star and Strauss 1999).

In sum, we are far from understanding what a digital world means and implies. With the conference theme “Living in a digital world?”—with a question mark—we seek to trigger reflection on the nature and implications of the ongoing digital transformation we are living in. A critical and reflective stance toward digital technology design and development has always been at the heart of the Scandinavian IS and Participatory Design (PD).

SCIS/IRIS has a tradition of cross-disciplinarity, openness, and inclusion. We therefore welcome a plurality of voices and themes that engage with digital innovation and seek to construct “more accurate explanations of innovation processes and outcomes in an increasingly digital world” (Nambisan et al. 2017).

We solicit rigorous qualitative and/or quantitative empirical studies as well as conceptual contributions that expand on or call into question existing conceptions of digital transformation. We also welcome submissions that engage with surfacing the substantial new questions and challenges that digital transformation entails. In line with the SCIS/IRIS tradition, we also welcome paper that target general IS topics.

  • Androutsopoulou, A., Karacapilidis, N., Loukis, E., and Charalabidis, Y. 2019. “Transforming the Communication between Citizens and Government through AI-Guided Chatbots,” Government Information Quarterly (36:2), pp. 358–367. (
  • Baptista, J., Stein, M.-K., Klein, S., Watson-Manheim, M. B., and Lee, J. 2020. “Digital Work and Organisational Transformation: Emergent Digital/Human Work Configurations in Modern Organisations,” The Journal of Strategic Information Systems (29:2), Strategic Perspectives on Digital Work and Organizational Transformation, p. 101618. (
  • Baskerville, R., Myers, M. D., and Yoo, Y. 2020. “Digital First: The Ontological Reversal and New Challenges for Information Systems Research,” Management Information Systems Quarterly (44:2), pp. 509–523.
  • Constantinides, P., Henfridsson, O., and Parker, G. G. 2018. “Introduction—Platforms and Infrastructures in the Digital Age,” Information Systems Research (29:2), INFORMS, pp. 381–400. (
  • Erickson, I., Menezes, D., Raheja, R., and Shetty, T. 2019. “Flexible Turtles and Elastic Octopi: Exploring Agile Practice in Knowledge Work,” Computer Supported Cooperative Work (CSCW) (28:3), pp. 627–653. (
  • Faraj, S., von Krogh, G., Monteiro, E., and Lakhani, K. R. 2016. “Special Section Introduction—Online Community as Space for Knowledge Flows,” Information Systems Research (27:4), pp. 668–684. (
  • Huysman, M. 2020. “Information Systems Research on Artificial Intelligence and Work: A Commentary on ‘Robo-Apocalypse Cancelled? Reframing the Automation and Future of Work Debate,’” Journal of Information Technology, SAGE Publications Ltd. (
  • Jonsson, K., Holmström, J., and Lyytinen, K. 2009. “Turn to the Material: Remote Diagnostics Systems and New Forms of Boundary-Spanning,” Information and Organization (19:4), pp. 233–252. (
  • Kempton, A., and Grisot, M. 2019. “Real Person, Digital Patient: Representations and Reflective Practices in Remote Care,” AMCIS 2019 Proceedings. (
  • Leidner, D. 2020. “Editorial Reflections: Lockdowns, Slow Downs, and Some Introductions,” Journal of the Association for Information Systems (21:2). (
  • Majchrzak, A., Markus, M. L., and Wareham, J. 2016. “Designing for Digital Transformation: Lessons for Information Systems Research from the Study of ICT and Societal Challenges,” Management Information Systems Quarterly (40:2), pp. 267–277.
  • Masiero, S., and Das, S. 2019. “Datafying Anti-Poverty Programmes: Implications for Data Justice,” Information, Communication & Society (22:7), pp. 916–933. (
  • Nambisan, S., Lyytinen, K., Majchrzak, A., and Song, M. 2017. “Digital Innovation Management: Reinventing Innovation Management Research in a Digital World,” Management Information Systems Quarterly (41:1), pp. 223–238.
  • Pardo-Guerra, J. P. 2019. Automating Finance: Infrastructures, Engineers, and the Making of Electronic Markets, Cambridge, UK: Cambridge University Press.
  • Power, K. 2020. “The COVID-19 Pandemic Has Increased the Care Burden of Women and Families,” Sustainability: Science, Practice and Policy (16:1), Taylor & Francis, pp. 67–73. (
  • Roland, L. K., Sanner, T., Sæbø, J. I., and Monteiro, E. 2017. “P for Platform. Architectures of Large-Scale Participatory Design,” Scandinavian Journal of Information Systems (29:2). (
  • Skog, D. A., Wimelius, H., and Sandberg, J. 2018. “Digital Disruption,” Business & Information Systems Engineering (60:5), pp. 431–437. (
  • Star, S. L., and Strauss, A. 1999. “Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work,” Computer Supported Cooperative Work (CSCW) (8:1–2), pp. 9–30.
  • Waardenburg, L., Sergeeva, A., and Huysman, M. 2018. “Hotspots and Blind Spots,” in Living with Monsters? Social Implications of Algorithmic Phenomena, Hybrid Agency, and the Performativity of Technology, IFIP Advances in Information and Communication Technology, U. Schultze, M. Aanestad, M. Mähring, C. Østerlund, and K. Riemer (eds.), Springer International Publishing, pp. 96–109.
  • Yoo, Y. 2010. “Computing in Everyday Life: A Call for Research on Experiential Computing,” MIS Quarterly (34:2), pp. 213–231. (
  • Zuboff, S. 2019. The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power, (1 edition.), New York, NY, USA: PublicAffairs.

Call for Participation

In the light of this year's theme, we invite to participate to the conference:

SCIS12 Call for Papers

Paper Submission SCIS12 is open now for full research papers related to the conference theme as well as other areas of IS research. We welcome empirical as well as theoretical and methodological papers.

SCIS proceedings will be published by the AIS (Association for the Information Systems) and its digital library. Papers must follow the formatting instructions provided in the template available on EasyChair (see submission link below).

Even this year, there will be a possibility of a fast track to the Scandinavian Journal of Information Systems. The SJIS editors will be attending the SCIS papers presentations and will select the papers to fast track.

Important dates:

Submit your SCIS paper here!

IRIS44 Call for Papers

Paper Submission IRIS44 is now open. We welcome empirical as well as theoretical or methodological papers. Papers must be related to the conference theme as well as other areas of IS research. Since the aim of IRIS is to provide feedback and spark discussion in the working groups, the types of papers that can be submitted to IRIS are more varied. Authors are invited to submit research-in-progress, exploratory, or complete research papers they would like to discuss with other academics. Papers submitted to IRIS will undergo a round of review to ensure they are within the scope of the conference or the IS field and they comply with minimum academic standards.

Important information about the IRIS format:

Important dates:

Submit your IRIS paper here!


Logo IRIS/SCIS 2021

Register here!

Registration deadline for presenters: June 30th

IRIS/SCIS 2021 registered participants will have access to the full program online.

Conference fee

  • Standard conference fee: 1,000 NOK incl. VAT
  • Fee for NTNU participants: 800 NOK (exempted from VAT)

Curious about what the fee will be used for? The conference fee is used to cover the expenses necessary to provide you a smooth and interactive conference experience. This includes the license fee for the OnAir conference platform, technical support and assistance during the conference.

Online platform

The conference will take place virtually on NTNU's OnAir Platform. Info on registration to the web-based platform will be sent to all registered attendees about a week before the conference. We aim to provide the full IRIS/SCIS experience and will give many opportunities for formal and informal discussions and networking. This year's conference is hosted by the Norwegian University of Science and Technology (NTNU), Trondheim.

Conference Program

Monday, Aug 9th

  • 8:30 - 9:00 - Opening and welcome

  • 9:00 - 10:30 - Keynote 1 - Virpi Tuunainen, Aalto University: Digital interruptions. Chair: Elena Parmiggiani

  • 10:30 - 11:00 - Coffee break

  • 11:00 - 12:30 - SCIS session 1: Coordination in a digital world. Chair: Thomas Østerlie

    1. Mikko Virtaneva et al.: COVID-19 Remote Work: Body Stress, Self-Efficacy, Teamwork, and Perceived Productivity of Knowledge Workers

    2. Marius Mikalsen et al.: Minimum Viable Common Ground: A Case Study of Collaboration Rooms as an Agile Approach to Interdependency Management

    3. Anastasiia Tkalich et al.: Managing Competing Concerns in Digital Innovation: A Case From Incumbent Maritime Company

  • 12:30 - 13:30 - LUNCH

  • 13:30 - 15:00 - SJIS editors presentation (75 min + coffee break)

  • 15:00 - 17:00 - IRIS groups (2 papers per group)

  • 17:00 - evening - Platform open for mingling

  • 17:30 - Social Event - Virtual Pub

Tuesday, Aug 10th

  • 08:30 - 10:30 - IRIS groups (2 papers per group)

  • 10:30 - 11:00 - Coffee break

  • 11:00 - 12:30 - SCIS session 2: Sector-wide digital transformation. Chair: Casandra Grundstrom

    1. Aparna Lohiya and Anita Mirijamdotter: Omnichannel Transition: A Panacea for Retail?

    2. Mohammad Ali Kohansal et al.: Navigating Enterprise Architecture (EA) Definition: A Story of EA Adoption in a Public Sector Organization

    3. Benedicte Fleron and Jan Pries-Heje: Success and Resistance to Change in IT-Projects: A Case Study of a Large Healthcare IT Project

  • 12:30 - 13:30 - LUNCH

  • 13:30 - 15:00 - Panel discussion: Living in a digital world? Chair: Miria Grisot

    Jonas Slørdahl Skjærpe, IT director, Norwegian Welfare Organization (NAV)

    Ingrid Anette Wulff, Senior advisor, A2, and research project manager in the public sector

    Vidar Hepsø, Adjunct Professor in Digitalization, NTNU, and Principal Research, Equinor

  • 15:00 - 17:00 - IRIS groups (2 papers per group)

  • 17:00 - evening - Platform open for mingling; socializing

  • 17:30 - Social Event - Cook Along

Wednesday, Aug 11th

  • 8:30 - 9:00 - Platform open for mingling

  • 9:00 - 10:30 - SCIS session 3: Data-driven digital transformation. Chair: Alex Kempton

    1. Gabriella Laatikainen et al.: Self-Sovereign Identity Ecosystems: Benefits and Challenges

    2. Mikael Gustavsson and Jan Ljungberg: Algorithms and Their Work: A Performativity Perspective

    3. Maria Jensen et al.: Improving the Impact of Big Data Analytics Projects With Benefits Dependency Networks

  • 10:30 - 11:00 - Coffee break

  • 11:00 - 12:30 - Keynote 2 - Marleen Huysman, VU Amsterdam: AI and work. Chair: Eric Monteiro

  • 12:30 - 13:30 - LUNCH

  • 13:30 - 14:30 - Business Meeting and Presentation of IRIS/SCIS 2022

  • 14:30 - 16:00 - SCIS session 4: User involvement. Chair: Elena Parmiggiani

    1. Pasi Raatikainen and Samuli Pekkola: User-Centredness in Large-Scale Information Systems Implementation

    2. Magnus Li: Generic Enterprise Software Implementation as Context for User-Oriented Design: Three Conditions and Their Implications for Vendors

    3. Åsmund Dæhlen and Miria Grisot: Participation in Infrastructuring: Users Exploring Space for Action

  • 16:00 - 16:30 - Closing session


Photo of Marleen Huysman

Prof. Marleen Huysman

Vrije Universiteit Amsterdam

Marleen Huysman is full professor of Knowledge and Organizations at the School of Business and Economics, Vrije Universiteit Amsterdam. She heads the Knowledge, Information and Innovation (KIN) Center for Digital Innovation. Her research and teaching centers around digital technologies and the reconfiguration of work practices. Currently she is PI of a large research project on AI@Work. Her research has been published in books and international journals such as MIS Quarterly, Organization Science, Journal of Information Technology, Journal of Management Studies, Organization Studies.

She will talk about ethnographic studies on the development, implementation and use of algorithmic technologies.

Photo of Virpi Kristiina Tuunainen

Prof. Virpi Kristiina Tuunainen

Aalto University

Virpi Kristiina Tuunainen is a professor of Information Systems Science at the Department of Information and Service Management and the Associate Dean of research and international cooperation of Aalto University School of Business. Her current research focuses on ICT enabled or enhanced services and digital innovation. Her work has appeared in journals, such as, MIS Quarterly, European Journal of Information Systems, Information Systems Journal, Journal of Management Information Systems, Information & Management and Scandinavion Journal of Information Systems. She’s a past VP of Publications of the AIS, a past Chair of AIS SIG Services and she received the AIS Fellow award in 2016.

She will talk about ICT interruptions, how they impact collaborative knowledge work and how these interruptions are managed so that they don't necessarily hinder the collaboration.

IRIS groups

Group 1: Emerging concepts and methods

Group chair: Esko Penttinen

Paper nr. Title Author(s)
17 Designing for Quality in Qualitative Enquiry: Creative Imagination and other Quality Indicators Dale MacKrell and Craig McDonald
28 Using Digital Traces to Study Defunct IS-Artefacts Sampsa Suvivuo
36 The IS-notion of affordances. A mapping of the application of affordance theory in information systems research Bjørnar Valbø
31 A Review of Material Agency in Information Systems: Associated Aspects and Research Directions Masood Rangraz
32 A Process Framework for Road Mapping Ashna Mahmood Zada and Peter Axel Nielsen
53 Build to Think and Test to Learn. How Students Conduct Design Science Research and How We Can Teach Design Science Research in Information Systems Education Lars Haahr
Group 2: Managing digital innovations

Group chair: Jan Pries-Heje

Paper nr. Title Author(s)
25 Challenges and Opportunities in Industrial Digitalization During the COVID-19 Pandemic: Report on a Baseline Study Linnéa Carlsson, Masood Rangraz and Anna Karin Olsson
26 Competency-based business process management - employee-centered process improvement for digital transformation Jan Pawlowski, Annika Nowak and Michael Schellenbach
52 Digital Transformation as Distributed Leadership: Firing the Change Agent Anne-Christine Rosfeldt Lorentzen
54 Gotland Connect: Designing for collaborative digital social innovation in a regional context Soraya Hossain and Jonas Sjöström
55 Exploring the Moderating Effect of Organizational Culture on Information Security Policy Compliance Kibrom Tadesse and Tilahun Muluneh
50 Enterprise Software as Context for Digital Innovation Maja Lanestedt Thomassen and Magnus Li
Group 3: Public Sector

Group chair: Erik Borklund

Paper nr. Title Author(s)
19 Teachers' interpretations of how to develop pupils' digital competence Christina Löfving
27 Towards an Isomorphic Multi-Campus Study Pro-Gram: A Case Study Abdullah Bahmani and Rune Hjelsvold
24 A Case Study of Tensions and Ambidexterity in an Agile Project Within a Government Agency Carin Lindskog
34 Governance Challenges in OGD Ecosystems: A Case Study From the Financial Sector in Norway Christian Ringstad Schultz and Alexander Moltubakk Kempton
39 An Institutional Analysis of Digital Transfor-Mation of Contact Tracing During a Pandemic Ragnhild Bassøe Gundersen, Vetle Alvenes Utvik, Anne Asmyr Thorseng, Johan Ivar Sæbø and Petter Nielsen
Group 4: Sustainable and holistic approaches to IS

Group chair: Silvia Masiero

Paper nr. Title Author(s)
35 Gendering Green Information Systems Adoption in Danish Households Nadine Sandjo Tchatchoua
37 Multisided Platforms Providing Granular Flexibility - A Case From the Electricity Sector Barbro Renland Haugjord, Katja Maria Hydle and Margunn Aanestad
40 Building A Maturity Model for Developing Ethically Aligned AI Systems Marianna Jantunen, Erika Halme, Ville Vakkuri, Kai-Kristian Kemell, Rebekah Rousi, Tommi Mikkonen, Anh Nguyen Duc and Pekka Abrahamsson
43 The Platformness of Digital Identity Platforms Silvia Masiero
44 Digital Innovation for Sustainable Food Consumption Tazrin Hassan and Jonas Sjöström
46 How can we define AI responsibility as part of organizational digital responsibility? A critical reflection on AI and knowledge in organizational contexts Constance Kampf, Oludotun Fashakin and Jacob Sherson
Group 5: Ecosystems

Group chair: Miria Grisot

Paper nr. Title Author(s)
30 A Conceptual Analysis of Commerce and Influence on Social Media Platforms Mathilde Hogsnes, Kjeld Hansen and Tor-Morten Grønli
22 The Relation Between Pricing Policies and Perceived Value in Peer to Peer Accommodation Platforms: Airbnb Hosts perspective submitted Ahmed Idries and John Krogstie
45 A Role for Discourse Analysis in Public Sector Values Research: A Case Study of Norwegian Digitalization Policy Katherine Brown
20 Examining the Social and Technological Factors That Influence Data Curation: A Case of eLTER Research Infrastructure Nana Kwame Amagyei
47 Orchestration in Practice: A Case in Asset Intensive Industry Daniel Svendsrud, Katja Maria Hydle and Margunn Aanestad
Group 6: Healthcare

Group chair: John Krogstie

Paper nr. Title Author(s)
33 Improving Health: The success factors for IT-enabled behavioral and ecological innovation Keld Pedersen
38 Conceptualizing a Holistic Evaluation for Interoperable Health Information Systems Betty Saenyi
42 Public Health Information Systems: Towards a Conceptual Framework for Data Integration Gemza Ademaj
41 Structural double binds in digital transformation processes: exploring tensions in public sector healthcare digitalization Sara Bomark and Lars Öbrand
23 Informing Generic Design: Approaches to Understanding a Diverse User Base Jacob Ommundsen, Sigvart Bretteville-Jensen and Magnus Li

Social Events

The events will take place at 17:30 on August 9th and August 10th, after the regular program. Info and links will be available soon through the conference website and the OnAir conference portal.

August 9th: Virtual Pub – All are welcome to the virtual pub where we will have the opportunity to network over a virtual glass of your favourite drink (BYOB). We will use breakout rooms to mingle and get to know each other a little better… and there will be a surprise guest! Later in the evening, we will have a trivia contest to test your knowledge of Nordic cities. The event will last about 1h30m, but the pub can stay open longer for mingling!

August 10th: Cook Along – Join the cooking live stream for an introduction to Nordic cuisine you can make right in your own home. Gather the ingredients on the grocery list and cook along for a delicious dinner and dessert. Join the stream to gain some culinary insights and ask the chef for tips during the Q&A. You will also get some suggestions for pairing your food with Norwegian drinks! The event will last approximately 1 hour

Description of dish

We’ve chosen to call this dish Norwegian Tacos as all the elements are traditionally Norwegian though the presentation is modernized. These tasty self-contained tacos consist of fried flatbread, or klappkak, topped with minced lamb meat seasoned with Norwegian spices, lightly pickled cabbage and lingonberry sauce. These are perfect for a culinary camping trip. For dessert, heavy cream is thickened using lemon juice to make Kalvedans, a nordic style panna cotta with local strawberries. Suggested beverage pairings: A cold bottle of New England Indian Pale Ale/Saison/Weissbier, a fruity Pinot Noir or a semi-sweet lingonberry soda. A shot of akevitt will work too as the spirit is seasoned with caraway seeds!

Grocery list

  • Flour (4 dl)
  • Baking powder
  • Sugar
  • Salt
  • Cloves (whole or ground)
  • Thyme, fresh or dried
  • Caraway seeds
  • 1 vanilla pod or vanilla essence
  • 1 small cabbage
  • 1 carton of strawberries (approx. 400 grams)
  • 2-3 lemons (depending on juiciness ½ dl in total)
  • Juniper berries
  • 100-150 grams lingonberries
  • Vinegar
  • Full fat sour cream (low fat sour cream may split when mixing)
  • Heavy cream (4 dl)
  • Butter or oil for frying
  • 400 grams of mince meat (We suggest lamb but most mince will do. Mushrooms are a great vegetarian alternative)

Only basic cooking equipment is needed, i.e., teaspoons, tablespoons and deciliter measurer, a mixing bowl, frying pan (two for quicker preparation), a small casserole, cutting board and a plate and bowl for serving.


Main organizer
Logo NTNU, Department of Computer Science
Conference chair
Elena Parmiggiani (NTNU)
Programme chairs
Miria Grisot (UiO) and Eric Monteiro (NTNU)
SCIS papers chairs
Patrick Mikalef (NTNU) and Alexander Moltubakk Kempton (UiO)
IRIS general chair
Babak A. Farshchian (NTNU)
IRIS co-chairs
Stefan Hochwarter (NTNU), Tangni Dahl-Jørgensen (NTNU), and Hamid Mehmood (NTNU)
Social committee
Casandra Grundstrom (NTNU), Tangni Dahl-Jørgensen (NTNU), and Silvia Masiero (UiO)
Stefan Hochwarter (NTNU)
Financial chair and local arrangements chairs


If you have any questions or comments, send us an e-mail!

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